Crisp vs Intercom (2026): Startup Chat vs Enterprise
Compare Crisp and Intercom for customer messaging. European startup-friendly platform vs the industry leader — features, pricing, and honest tradeoffs.
Crisp vs Intercom: How They Compare
pricing runs Flat rate per workspace — $25/mo (Pro) or $95/mo (Unlimited) for Crisp versus Per-seat pricing — $39/seat/mo (Essential) and up for Intercom. Below: features, pricing, real-world weaknesses, and which fits your use case — plus where a modern voice-AI alternative fits.
Crisp vs Intercom — Feature Comparison
| Feature | Crisp | Intercom |
|---|---|---|
| Pricing Model | Flat rate per workspace — $25/mo (Pro) or $95/mo (Unlimited) | Per-seat pricing — $39/seat/mo (Essential) and up |
| Free Plan | Yes — 2 agents, basic chat and inbox | No — 14-day trial only |
| Chat Widget | Fast, customizable widget with MagicBrowse co-browsing | Premium messenger with rich cards, app integrations, and carousels |
| Shared Inbox | Unified inbox across chat, email, social, and WhatsApp | Powerful inbox with user context, notes, and conversation tags |
| Knowledge Base | Built-in help center with multilingual support | Articles module with in-messenger contextual suggestions |
| Video & Screen Sharing | Built-in video calls and MagicBrowse co-browsing | No native video calls or co-browsing capability |
| CRM Functionality | Basic built-in CRM with contact management and pipelines | User data platform with segments, but not a full CRM |
| Campaign & Outreach | Email campaigns and chat triggers | Series, product tours, in-app messages, and targeted banners |
| AI Features | MagicReply AI assistant for suggested responses | Fin AI for autonomous resolution and agent assist |
| Data Hosting | EU-hosted (GDPR-friendly) with European data centers | US-hosted primarily, with some regional options |
Key Comparison Points
- Pricing Model
- Free Plan
- Chat Widget
Crisp vs Intercom: The Bottom Line
Want flat $0-$129/mo pricing and 2-minute no-code setup instead of per-seat or custom quotes? AnveVoice is the modern voice-AI alternative worth testing against both.