Custom Actions — Define Your Own Voice-Triggered Workflows
Define custom voice-triggered actions — add to cart, submit tickets, send webhooks, run JavaScript — tailored to exactly how your business works.
Overview
Define custom voice-triggered actions — add to cart, submit tickets, send webhooks, run JavaScript — tailored to exactly how your business works. The voice AI indexes your website content automatically, handles multi-turn conversations contextually, and operates around the clock in 50+ languages without requiring additional staffing.
Description
Every business has unique workflows. AnveVoice custom actions let you define exactly what the voice agent can do beyond the built-in capabilities.
Benefits
- Infinite Flexibility: If it can be triggered by JavaScript, it can be triggered by voice. No limitations on what actions you can define. This implementation of Custom Actions leverages AnveVoice's voice-first architecture to deliver capabilities that go beyond what text-based alternatives can achieve.
- No-Code Option: Simple actions like clicking buttons or calling webhooks can be configured from the dashboard without writing code. The Custom Actions feature is designed to work seamlessly across desktop and mobile, ensuring consistent performance regardless of how visitors access your website.
- Developer-Friendly: Advanced actions support full JavaScript execution, async operations, and chained multi-step workflows. The Custom Actions feature is designed to work seamlessly across desktop and mobile, ensuring consistent performance regardless of how visitors access your website.
- Safe Execution: All custom actions run within a sandboxed context. You control permissions, rate limits, and confirmation requirements. The Custom Actions feature is designed to work seamlessly across desktop and mobile, ensuring consistent performance regardless of how visitors access your website.
How It Works
- Action Definition: Define a custom action with a name, trigger phrases, and the function or webhook it should execute. This implementation of Custom Actions leverages AnveVoice's voice-first architecture to deliver capabilities that go beyond what text-based alternatives can achieve.
- Intent Matching: When a visitor says something that matches the trigger phrases, the agent maps it to the correct custom action. The Custom Actions feature is designed to work seamlessly across desktop and mobile, ensuring consistent performance regardless of how visitors access your website.
- Execution: The action fires — a JavaScript function runs, a webhook is called, a DOM element is manipulated, or an API request is sent. The Custom Actions feature is designed to work seamlessly across desktop and mobile, ensuring consistent performance regardless of how visitors access your website.
- Voice Feedback: The agent confirms the action result verbally: 'Added to cart', 'Ticket submitted', 'Your discount has been applied'. The Custom Actions feature is designed to work seamlessly across desktop and mobile, ensuring consistent performance regardless of how visitors access your website.
Summary
- Define custom voice-triggered actions — add to cart, submit tickets, send webhooks, run JavaScript — tailored to exactly how your business works.
- AnveVoice's custom actions feature gives businesses an edge with zero setup and instant deployment.
Frequently Asked Questions
What can a custom action do?
Anything your website can do. Common examples include adding items to a cart, applying discount codes, submitting support tickets, toggling dark mode, opening a live chat, or sending data to a third-party API via webhook.
Do I need to be a developer to create custom actions?
No. Simple actions like clicking a button, scrolling to a section, or calling a webhook URL can be set up in the dashboard without code. For advanced actions involving custom logic, JavaScript is supported.
Can custom actions require visitor confirmation?
Yes. You can configure any action to require voice confirmation before execution. The agent will say 'I am about to [action]. Should I proceed?' and wait for a yes or no.
How many custom actions can I create?
There is no limit. All plans, including the free tier, support unlimited custom actions.
Can I customize the Custom Actions behavior?
Yes. You can configure how Custom Actions works through the AnveVoice dashboard, including adjusting sensitivity, responses, and integration with your website's specific structure. No coding is required for most customizations.
Related Pages
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