Add Voice AI to Salesforce Experience Cloud (2026)
Add a conversational voice assistant to your Salesforce portals and community sites. Users navigate knowledge bases, find case updates, and interact — all through speech.
Overview
Add a conversational voice assistant to your Salesforce portals and community sites. Users navigate knowledge bases, find case updates, and interact — all through speech. The voice AI indexes your website content automatically, handles multi-turn conversations contextually, and operates around the clock in 50+ languages without requiring additional staffing.
Features
- Knowledge Base Navigation: Users ask questions and AnveVoice finds answers from your Salesforce Knowledge articles and community posts. For Salesforce users, this means enhanced visitor engagement without the complexity of managing additional infrastructure or third-party dependencies.
- Portal Self-Service: Empower portal users to find case statuses, account details, and documentation by voice instead of clicking through menus. For Salesforce users, this means enhanced visitor engagement without the complexity of managing additional infrastructure or third-party dependencies.
- 50+ Languages: Support global teams and customers with voice AI that responds in their preferred language. This ensures your Salesforce website delivers a seamless voice AI experience that matches the quality and performance your visitors expect from the platform.
- Enterprise-Grade Security: AnveVoice runs client-side and does not access Salesforce APIs or store CRM data. Your org's data stays in Salesforce. This ensures your Salesforce website delivers a seamless voice AI experience that matches the quality and performance your visitors expect from the platform.
How It Works
- Get the Embed Code: Copy your one-line AnveVoice snippet from the dashboard. This ensures your Salesforce website delivers a seamless voice AI experience that matches the quality and performance your visitors expect from the platform.
- Add a Custom Component: In Experience Builder, add a Custom HTML or Lightning Web Component that includes the AnveVoice snippet. For Salesforce users, this means enhanced visitor engagement without the complexity of managing additional infrastructure or third-party dependencies.
- Configure Knowledge Scope: Point AnveVoice to your public-facing Salesforce pages, help articles, and community content. For Salesforce users, this means enhanced visitor engagement without the complexity of managing additional infrastructure or third-party dependencies.
- Publish: Publish the Experience Cloud site. Voice AI is now active for all portal users. For Salesforce users, this means enhanced visitor engagement without the complexity of managing additional infrastructure or third-party dependencies.
Summary
- Add a conversational voice assistant to your Salesforce portals and community sites. Users navigate knowledge bases, find case updates, and interact — all through speech.
- Knowledge Base Navigation
- Adding AnveVoice to Salesforce takes under 5 minutes and delivers voice-first customer engagement out of the box.
Frequently Asked Questions
Does AnveVoice access Salesforce CRM data?
No. AnveVoice reads publicly accessible page content only. It does not connect to Salesforce APIs or access CRM records directly.
Can it work on internal Salesforce portals?
Yes. As long as the portal pages render in a browser, the AnveVoice snippet can be embedded and will work for logged-in users.
Is there a Salesforce AppExchange listing?
Not currently. AnveVoice is installed via a code snippet, which gives you more control without AppExchange dependencies.
Can I customize the AnveVoice widget appearance on Salesforce?
Yes. You can configure the widget's position, colors, greeting message, and behavior to match your Salesforce site's design. The voice agent adapts to your brand identity seamlessly.
How do I update AnveVoice on my Salesforce site?
AnveVoice updates automatically. The embed script always loads the latest version from AnveVoice's CDN, so you never need to manually update code on your Salesforce site. New features and improvements are applied seamlessly.
Related Pages
Add Voice AI to Your Website — Free
Setup takes 2 minutes. No coding required. No credit card.
Free plan: 60 conversations/month • 50+ languages • DOM actions • Full analytics
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