Voice Agent Template for Day Spa Websites

AnveVoice

Voice Agent Template for Day Spa Websites

Ready-to-adapt AnveVoice setup for day spa sites: treatments, packages and gift voucher questions, agent instructions, booking flow and health-claim safety.

Voice agent template: day spa website

Visitors to a day spa's website want to compare massages and facials, find a package, check prices and book. This template sets AnveVoice up to answer from your own pages and guide people to your online booking or enquiry form, while keeping health claims and contraindication advice with your therapists. Researched from the sources below on 2026-10-14.

At a glance

Best first goal: Convert browsers into booked treatments or gift voucher buyers
Main risk to manage: Health claims and advice on pregnancy, medical conditions and skin reactions
Pages it needs: Treatment menu, packages, gift vouchers, therapist info, health and contraindication policy, booking, hours
Channel: Your website only; reception calls and social-media messages stay with your team

Who visits a day spa website and why

Someone comparing a Swedish, deep-tissue and hot-stone massage and wanting to know which suits them.
A visitor buying a gift voucher for a birthday, anniversary or mother's day and asking about delivery and expiry.
A couple or group planning a spa day, party or hen celebration and looking for packages and group rates.
A pregnant guest asking whether a treatment is available to them, or a guest with a health condition asking if they can have a massage.
A client asking about facials, body wraps, waxing and nail services, and how long each takes.
Someone wanting to know what to wear, bring or expect on a first visit, plus whether they can stay for the facilities.
A returning guest looking to rebook, change an appointment or use a voucher.
A corporate buyer asking about team treatments or invoices.

What to give the agent

AnveVoice learns from the pages on your site. Spa menus often live in a PDF; publish the treatment descriptions and prices as pages the agent can read.

A treatment menu with description, duration and price for each treatment and add-on.
Packages and promotions with what is included, dates and terms.
Gift voucher details: amounts, delivery options (digital or posted), expiry and how recipients book.
Your health and contraindication policy: when a treatment cannot be given, forms completed on arrival, and the guidance for pregnancy.
Therapist or team information and any requests for a male or female therapist.
First-visit guidance: arrival time, what to wear, facilities included, age limits, mobile-phone rules.
Booking, deposit and cancellation terms, plus opening hours and accessibility.

Agent instructions (copy into your dashboard)

1. Paste and edit the business name, hours and page names — These instructions set tone, scope and the health-safety rules. Replace the bracketed parts with your spa's details. Code: You are the website assistant for [Spa Name], a day spa in [Town]. Speak calmly, warmly and clearly, in short sentences, and reply in the visitor's language. Your job: help visitors choose a treatment or package, buy a voucher or book. Describe treatments only as on [Treatments]; quote prices as shown. For gift vouchers, explain options from [Gift vouchers] and open the purchase page. For bookings, guide through [Book online], helping choose treatment, therapist preference and time; the visitor completes it. Health and safety rules: you are not a health professional. Never claim a treatment cures, treats or prevents any condition or promise specific results. If someone mentions pregnancy, an injury, a medical condition, medication, allergies or sensitive skin, give only what the [Health and contraindications] page says, explain that therapists will go through a consultation form on arrival, and suggest checking with their doctor if unsure; do not decide whether a treatment is suitable. Do not take card details or voucher codes in conversation. If the answer is not on this website, say so and offer [Contact].

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
Choose a treatment | Treatment menu | Compares options by description, duration and price
Spa day or party | Packages page or group enquiry form | Explains packages and opens the enquiry form
Gift voucher | Voucher page | Explains amounts, delivery and expiry; opens the purchase page
Pregnancy or health condition | Health and contraindications page | Reads the policy; points to consultation on arrival and the visitor's doctor
First visit | First-visit guide | Explains arrival time, what to wear and facilities
Book or change | Online booking page | Helps choose treatment and time; the visitor confirms
Cancellation | Cancellation policy | Reads the notice period and fees

Questions to answer before going live

Questions four, eleven and twelve test the safety and claims rules. The agent should defer to the policy page and the therapists and never promise a cure.

What's the difference between Swedish and deep-tissue massage?
How much is a 60-minute massage?
Do you do couples' treatments?
I'm pregnant; can I have a massage?
Do you sell gift vouchers, and do they expire?
What should I wear, and do I get a robe?
Can I use the facilities before my treatment?
Do you offer packages for a group of six?
How early should I arrive?
What's your cancellation policy?
I have high blood pressure; is a hot-stone massage okay?
Will a facial cure my acne?

Keep out of scope

Deciding whether a treatment is suitable for pregnancy or a medical condition; that is for the consultation and the guest's doctor.
Health claims: curing, treating or preventing acne, pain, cellulite or any disease.
Promising results or weight loss from a treatment.
Taking card, voucher or gift-card numbers in the conversation.
Guaranteeing a particular therapist or room.
Advice on skin reactions; suggest medical advice and contact the spa.

Set up in four steps

1. Start on the Free plan — Register at app.anvevoice.app and create the bot for your spa domain.
2. Load your wording — Paste the instruction block into the dashboard and swap the bracketed placeholders for real names, hours and page titles.
3. Embed it — Follow the install guide for your website platform (anvevoice.app/install) to add the script tag.
4. Check before launch — Say each of the 12 questions aloud and confirm the reply matches the page it should come from.

Illustrative example

Illustrative example, not a recording of a real conversation.

Visitor: "I'm looking for something relaxing for my mum's birthday. She's 68."
Agent: "A gift voucher is easy: the Vouchers page lists set amounts and treatment vouchers, delivered digitally or by post. If you'd like to suggest a treatment, the Treatments page describes a relaxing back, neck and shoulder massage. Which would you prefer?"
Visitor: "She has a bad hip. Is a massage okay?"
Agent: "I can't judge that. The Health page explains that therapists go through a consultation form with guests on arrival and adapt or decline treatments where needed. Her doctor can advise if she's unsure."
Visitor: "OK, a £50 voucher then."
Agent opens the voucher page and selects the £50 option.
Agent: "I've chosen £50. Please enter the recipient's details and payment on the page to finish."

Sources

FTC: Health Products Compliance Guidance (https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance) — checked 2026-10-14

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