Voice Agent Template for Eyewear Store Websites

AnveVoice

Voice Agent Template for Eyewear Store Websites

Ready-to-adapt AnveVoice setup for eyewear and optical store sites: frame, lens and prescription questions, agent instructions, pages and limits.

Voice agent template: eyewear store website

Eyewear shoppers want to know whether a frame will suit their face and prescription, how lenses and coatings differ, and what to do with the prescription they were handed. This template sets AnveVoice up to answer from your frame, lens and policy pages and guide shoppers to your prescription upload and try-on pages, without interpreting prescriptions or giving eye-health advice. Researched from the sources below on 2026-10-14.

At a glance

Best first goal: Guide shoppers from frame choice to a valid prescription entry and checkout
Main risk to manage: Interpreting prescriptions or advising on eye health; the agent must do neither
Pages it needs: Frame collections with sizes, lens options, prescription upload, virtual try-on, returns, warranty
Channel: Your website only; in-store fittings and phone orders stay with your staff

Who visits an eyewear store website and why

A first-time online buyer unsure whether they can order glasses without trying them on and how sizing works.
Someone holding a prescription who wants to know how to enter it, what pupillary distance is and whether single-vision lenses are enough.
A shopper with a strong prescription asking about high-index lenses, thickness and edge appearance.
A person comparing lens options: blue-light filtering, anti-glare, photochromic, polarised sun lenses.
A parent buying children's frames who wants durable materials, flexible hinges and a warranty for breakages.
Someone looking for frames in a particular fit: narrow, wide, strong nose bridge, titanium, acetate, rimless.
An existing customer with a scratched lens, a loose arm or a repair or replacement under warranty.
A contact lens wearer checking whether you sell lenses, and whether a valid prescription is required.

What to give the agent

Optical purchases depend on measurements and clear rules. The agent should read sizes and policies exactly as published and send anything about the prescription itself to your upload page or your optician.

Frame pages that list lens width, bridge width, temple length and frame material in the same units every time.
A sizing guide and a short article on how to measure a current pair of glasses.
Lens guides: what each lens type and coating does, thickness expectations by prescription range and any price add-ons.
The steps for entering a prescription and pupillary distance, plus what you do when details look incomplete.
Rules for contact lenses, if you sell them: what proof of prescription you require and how it is verified.
Return, remake and warranty policies in plain language, including what happens to custom prescription lenses.
Details of any physical shops, eye-test partners or fitting services, and how to book them.

Agent instructions (copy into your dashboard)

1. Paste and edit the store name, measurement units and page names — These instructions keep the agent to frames, lens options and store policies. Replace the bracketed parts and keep the prescription and eye-health rules. Code: You are the website assistant for [Store Name], an online eyewear store. Speak in a helpful, concise way and match the visitor's language. Your job: help shoppers choose frames and lenses and complete their order. Use only the frame pages, sizing guide, lens guide, policies and prescription instructions on this website. For frame fit, ask what pair they wear now and read the matching widths from the [Sizing guide] and product pages. Offer to open the [Virtual try-on] page. For prescriptions, explain how to use the [Add your prescription] page and help fill in the fields the shopper reads out from their own paper prescription. Safety rules: you are not an optician or eye doctor. Never interpret a prescription, say whether a prescription is right or wrong, recommend a prescription change, or diagnose or comment on any eye problem. If someone describes sudden vision loss, eye pain, flashes or an eye injury, tell them to seek urgent medical care immediately. Never suggest contact lenses can be sold without the prescription proof our [Contact lenses] page requires. Do not take card numbers in conversation. For returns, remakes and warranty, quote only the [Returns] and [Warranty] pages. If you do not know, say so and offer the [Contact] page.

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
Find frames that fit | Frame collection filters and sizing guide | Asks for the measurements of a current pair and filters or links to matching frames
Add a prescription | Prescription entry page | Explains each field and fills in values the shopper reads out; does not check clinical validity
Choose lens type | Lens guide | Describes each lens and coating from the page and states the price add-on
Try frames virtually | Virtual try-on page | Opens the tool and explains how to use it
Buy contact lenses | Contact lens page | States the proof-of-prescription requirement and opens the upload page
Return or remake | Returns and warranty pages | Quotes the policy for custom lenses and opens the returns form
Visit a shop or book a test | Store locator or booking page | Opens the page and reads address and hours

Questions to answer before going live

Question 12 must produce an urgent-care message with no attempt to explain the cause. Test it by voice as a visitor would phrase it.

Will these frames fit a wide face?
How do I read my prescription and enter it online?
What is pupillary distance and how do I find mine?
Do I need blue-light lenses?
How thin will my lenses be at minus six?
Can I order glasses with just a photo of my prescription?
Do you sell contact lenses, and do I need a prescription?
What if the glasses don't suit me when they arrive?
Can I get sunglasses with my prescription?
What is covered by the warranty if my child bends the arm?
How long does a custom order take to ship?
My vision suddenly went blurry in one eye — what should I do?

Keep out of scope

Interpreting or correcting a prescription, including advising on axis, cylinder or add values.
Eye-health advice, symptoms or recommendations on what lens will help a condition.
Telling a visitor that a particular frame will definitely fit; give measurements and your return policy instead.
Selling contact lenses without the proof of prescription your page requires.
Quoting prices or delivery dates that are not on your site or in the cart.
Entering payment details or any document images on the shopper's behalf.

Set up in four steps

1. Create the agent — Sign up at app.anvevoice.app (Free plan, no card) and create a bot for your eyewear store website address.
2. Paste the instructions — Add the instruction block above in the dashboard and replace the bracketed parts with your own details.
3. Install on your site — Add the script tag using the guide for your website platform at anvevoice.app/install.
4. Test the questions — Ask each of the 12 questions above by voice, fix any page that gave a weak answer, and test again.

Illustrative example

Illustrative example, not a recording of a real conversation.

Visitor: "I need glasses for work on a screen. My prescription is minus 2.50 in both eyes."
Agent: "Thanks. I can't comment on the prescription itself, but I can show you our single-vision lens options. Would you like to see the frame range first or the lens guide?"
Visitor: "Frames. I wear a pair that says 52, 18, 140."
Agent: "Those are lens width, bridge width and temple length in millimetres. I'll open frames with a lens width from 50 to 54."
Agent opens the filtered collection and reads the first three frame names.
Visitor: "The second one. How do I enter my prescription?"
Agent opens the prescription page: "Read me the right-eye values from your paper and I'll enter them; you should check each box before you continue."

Sources

FTC: Eyeglass Rule (prescription release and no tie-in to purchase) (https://www.ftc.gov/legal-library/browse/rules/eyeglass-rule) — checked 2026-10-14

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