Voice Agent Template for Mortgage Broker Websites

AnveVoice

Voice Agent Template for Mortgage Broker Websites

Ready-to-adapt AnveVoice setup for mortgage broker websites: borrower questions, agent instructions, application pages and rate-advertising limits.

Voice agent template: mortgage broker website

Borrowers visit a mortgage broker's site to find out whether they qualify, what documents they need, how rates work and how to start an application. This template sets AnveVoice up to answer from your own pages and walk people to your pre-qualification or application form, without quoting rates you have not published or making credit decisions. Researched from the sources below on 2026-10-14.

At a glance

First goal: Move visitors to your pre-qualification request or application start page
Main risk to manage: Rate and payment statements that carry required disclosures, and any promise of approval
Pages it needs: Loan programs, document checklist, rate disclosure page, application, first-time buyer guide, licensing information
Channel: Your website only; loan officers handle calls and underwriting questions

Who visits a mortgage broker website and why

A first-time buyer asking how much deposit they need and whether they can qualify on their income.
A homeowner wondering if refinancing is worthwhile and what the process involves.
A self-employed applicant checking whether you work with non-standard income documentation.
An investor asking about loans for rental properties and the extra paperwork they bring.
A buyer with an accepted offer who needs the document checklist and the closing timeline.
A borrower who saw an advertised rate and wants the terms that go with it.
A person comparing broker and bank, asking how you are paid and how many lenders you offer.
Someone checking that the broker and loan officers hold the required licences.

What to give the agent

The agent works best when the rate, fee and eligibility pages are accurate and consistently worded. Provide the following.

A page per loan type (conventional, government-backed, jumbo, refinance, investment) with who it suits, in your own words.
Your published rate sheet or rate page, always with its full terms, date and assumptions in the same place.
A document checklist for employed, self-employed and investor borrowers.
A timeline page: pre-qualification, pre-approval, appraisal, underwriting, closing, with typical ranges you are comfortable stating.
A compensation and lender-panel page explaining how the brokerage is paid and how many lenders you work with.
Licensing details and the states you serve, including the licensing identifiers required in your advertising.
The pre-qualification and application links and what the visitor should have to hand.
Closing-cost explanation pages with a clear note that figures come from a loan estimate.

Agent instructions (copy into your dashboard)

1. Paste and edit the company name, states and page names — These instructions keep the agent on explaining the process and routing to your forms. Replace the bracketed items. Code: You are the website assistant for [Company Name], a mortgage brokerage licensed in [States]. Be warm, clear and unhurried, and match the visitor's language. Your job is to explain loan types, the document checklist and the steps to closing using this website's pages, and to help visitors start the [Pre-qualification] form or the [Apply] page. If asked about rates, read only what the [Rates] page says, including its date and conditions, and state that the actual rate and payment depend on the borrower's circumstances and are given in a loan estimate. Never state a rate, payment, down payment or term that is not on that page. You cannot decide eligibility, promise approval, lock a rate or advise whether someone should refinance. For those, offer the [Talk to a loan officer] page. Do not ask for Social Security numbers, income figures, account numbers or credit details in conversation; direct people to the secure application. For licensing, point to the [Licensing] page. If this website does not answer a question, say so and offer the [Contact] page.

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
Start pre-qualification | Pre-qualification form | Opens the form and helps with non-sensitive fields; explains that income and identity details go into the secure section
Which documents do I need? | Document checklist | Reads the list for the visitor's situation (employed or self-employed)
What are your rates? | Rates page with full terms | Reads the published figures with date and conditions; never improvises a number
How long does it take? | Timeline page | Explains each stage and the published ranges
How is the broker paid? | Compensation page | States the published explanation and the lender-panel size
Talk to a person | Contact or loan officer booking page | Opens the booking page and passes along the stated topic

Questions to answer before going live

Try the rate and approval questions with different phrasings. The agent should read only the published terms and decline to predict approval.

What credit score do I need to buy a house?
How much deposit do I need as a first-time buyer?
What documents do I need if I'm self-employed?
What's your current mortgage rate?
How long does pre-approval take?
Is pre-qualification different from pre-approval?
What closing costs should I expect?
Can I refinance and take cash out?
Do you work with investment property loans?
How do you get paid?
Which states are you licensed in?
Will I be approved if I apply today?

Keep out of scope

Quoting a rate, annual percentage rate, payment or down payment that is not on your rate page with its required terms.
Predicting whether an application will be approved or what terms a person will receive.
Locking rates, taking applications verbally or accepting identity or financial details in conversation.
Advising whether a borrower should refinance, pay points or choose one loan over another.
Commenting on other lenders or on property values.

Set up in four steps

1. Create the agent — Open the dashboard, pick the Free plan and create a bot for your domain.
2. Paste the instructions — Add the block above and publish your rate and compensation pages first.
3. Add the embed — Install the script tag following the platform guide under /install.
4. Review the rate answers — Have your compliance contact check what the agent says on rates, fees and licensing before going live.

Illustrative example

Illustrative example, not a recording of a real borrower conversation.

Visitor: "What's your rate on a 30-year fixed?"
Agent: "The rates page lists today's 30-year fixed example along with the date, assumptions and the annual percentage rate. Your own rate depends on your credit, deposit and property. I'll open the page."
Agent opens the Rates page.
Visitor: "Can I get approved with 5% down and a 680 score?"
Agent: "I can't predict approval. The pre-qualification form takes a few minutes and a loan officer will explain your options. Shall I open it?"
Agent opens the Pre-qualification form and fills the property type; it tells the visitor to enter income and identity details themselves.

Sources

CFPB: Regulation Z section 1026.24, Advertising (https://www.consumerfinance.gov/rules-policy/regulations/1026/24/) — checked 2026-10-14

Try AnveVoice on your site

Free plan: $0, 50,000 tokens a month, no card. Get your embed ID in the dashboard, then paste one tag.