AnveVoice vs Gorgias: Website Voice vs Helpdesk

AnveVoice vs Gorgias

Gorgias is a helpdesk and conversational AI platform for ecommerce, built around Shopify and priced by tickets. AnveVoice is a voice agent that lives on a store's website and talks to shoppers. If you need to manage support tickets across email, chat and social, Gorgias does that; if you want shoppers to speak to the storefront, that is AnveVoice. Researched from the sources below on 2026-10-14. AnveVoice is our product. Information about Gorgias comes from Gorgias's own website, checked on 2026-10-14; plans and prices change, so confirm on their site.

At a glance

• Gorgias is: A helpdesk and conversational AI platform for ecommerce, integrated with Shopify
• AnveVoice is: A website voice agent that answers from your site and acts on the page; Shopify app available
• Pricing basis: Gorgias: helpdesk plans by tickets, plus AI Agent interactions billed on top. AnveVoice: flat monthly tiers
• Overlap: Some, on Shopify stores. Both answer shopper questions, from different places

At a glance

• Feature | AnveVoice | Gorgias
• Channels | Website voice and website chat | Email, live chat, SMS, WhatsApp, Instagram, Facebook, voice, social, contact form, TikTok Shop
• Voice on your website | Yes, in the browser | Not published
• Acts on the page (navigates, fills forms) | Yes, on your own site | Not published
• Free plan | Free: $0, 50,000 tokens a month, 1 bot, no card | No free plan; 7-day free trial with all features, no payment information
• Entry price | Growth $39/month; Scale $129/month | Starter $10/month (monthly billing only, 50 tickets); Basic $50/month billed annually ($60 monthly, 300 tickets)
• Pricing model | Flat tiers | Per ticket for the helpdesk; per automated interaction for the AI Agent
• Languages | 50 core languages with auto-detection | Not published
• Setup | One script tag, WordPress plugin or Shopify app | One-click install for Shopify per the homepage; store data lives natively in Gorgias

How they differ

Gorgias is a ticketing system for stores. Shopify data is built in, so an agent replying to a customer can see the order. Its channel list covers email, live chat, SMS, WhatsApp, Instagram, Facebook, voice, social, a contact form and TikTok Shop, and the pricing is explicitly per ticket rather than per agent. Its AI Agent handles automated interactions on top of the helpdesk. AnveVoice does not manage tickets. It is a spoken assistant on the storefront: a shopper asks a question out loud, the agent answers from the site's content, navigates to the right page and can fill the site's own forms. It has no email, SMS, WhatsApp, ticketing or CRM. Gorgias's voice is a helpdesk channel for phone-style support, listed among its channels and noted as an add-on; its pages do not describe a spoken assistant that lives on the storefront, so we mark website voice as not published. The two products can therefore work at different moments: AnveVoice before a shopper contacts support, Gorgias once they have.

Pricing compared

Gorgias's pricing page, checked on 2026-10-14, lists helpdesk plans by tickets: Starter at $10/month (monthly billing only, 50 tickets), Basic at $50/month billed annually or $60 monthly for 300 tickets, Pro at $300 annual or $360 monthly for 2,000 tickets, and Advanced at $750 annual or $900 monthly for 5,000 tickets. The AI Agent is billed per automated interaction, $0.90 on annual billing or $1.00 monthly, on top of the helpdesk, and an interaction also counts as a ticket. Overage is $1.50 per automated interaction, and voice and SMS are add-ons. The page's structured-data markup lists different monthly prices (Basic $77, Pro $471, Advanced $1,227), which we could not reconcile with the visible table. AnveVoice charges Free at $0, Growth at $39/month and Scale at $129/month, regardless of ticket or interaction counts. The units differ completely: Gorgias scales with how many tickets and AI resolutions you generate, while AnveVoice scales with a token allowance and bot count. Prices are those published on each vendor's site on 2026-10-14. Gorgias's page markup shows different figures from its visible table.

Choose Gorgias if

• Your store gets support through email, chat, social and messaging, and you need one place for agents to work.
• You want Shopify order and customer data inside the support tool.
• You want pricing by tickets rather than per agent, so adding staff does not raise the bill.
• You want an AI Agent that resolves tickets, billed per automated interaction.
• You want a 7-day trial with all features and no payment information.

Choose AnveVoice if

• You want shoppers to talk to the storefront and be guided to the right page by voice.
• You want forms on your site filled in for the visitor from what they say.
• You prefer a flat monthly price and a free plan.
• You do not need a helpdesk, only a front-of-site assistant.

Using both together

A Shopify store can reasonably use both. AnveVoice answers shoppers on the site and helps them reach the right page or form, which can reduce the simple questions that would otherwise become tickets. Gorgias handles the conversations that do need a person, with order data attached. We do not claim a specific reduction in ticket volume, because we have no verified figure to give. Test on your own store by comparing the questions customers ask before and after.

Switching or adding AnveVoice

• 1. Keep Gorgias for support — AnveVoice does not replace ticketing, email or social inboxes.
• 2. Create a Free bot — Sign up with no card and copy the embed ID.
• 3. Install on Shopify — Use the AnveVoice Shopify app or add the script tag to your theme. Steps are under /install.

Sources

• Gorgias pricing (https://www.gorgias.com/pricing) — checked 2026-10-14
• Gorgias homepage (https://www.gorgias.com) — checked 2026-10-14
• AnveVoice pricing (https://anvevoice.app/pricing.md) — checked 2026-10-14

Related

• AnveVoice vs Kustomer
• AnveVoice vs Re:amaze
• AnveVoice vs Help Scout

Try AnveVoice on your site

Free plan: $0, 50,000 tokens a month, no card. Get your embed ID in the dashboard, then paste one tag.