AnveVoice vs LiveChat (Now Text): Voice vs Live Chat

AnveVoice vs LiveChat

LiveChat is classic live chat software for teams that answer customers in real time, and its own website now presents the product under the brand Text, with AI Agents included in current plans. AnveVoice is a website voice agent that talks with visitors and fills your forms. Pick LiveChat (Text) if humans will staff a chat desk; pick AnveVoice if you want visitors to speak to the site. Researched from the sources below on 2026-10-14. AnveVoice is our product. Information about LiveChat comes from LiveChat's own website, checked on 2026-10-14; plans and prices change, so confirm on their site.

At a glance

• LiveChat is: Live chat software for support and sales teams, now shown as 'Text' on livechat.com, with an AI Agent included
• AnveVoice is: A website voice and chat agent that acts on the page
• Pricing basis: LiveChat: per user per month. AnveVoice: flat tiers by tokens and bots, no seats
• Overlap: Both can answer visitor questions from your content on a website; LiveChat is built around human operators

At a glance

• Feature | AnveVoice | LiveChat (Text)
• Product name | AnveVoice | livechat.com now presents the product as 'Text'; older LiveChat plans are still shown on a legacy page
• Channels | Website voice and chat | Website chat, WhatsApp, Messenger, Instagram, ticketing and email follow-up
• Voice on your website | Yes | Not published; voice and video chat are not mentioned
• Acts on the page | Yes, navigates and fills your site's forms | Not published
• Free plan | $0, 50,000 tokens, 1 bot | None; 14-day free trial, no card
• Entry price | Growth $39 a month | Essential $19 per user a month billed annually
• Pricing model | Flat tiers | Per seat
• Languages | 50 core languages | Not published
• Setup | Script tag, WordPress plugin or Shopify app | Trial first, then WordPress plugin, Shopify app, WooCommerce or Webflow integration, Google Tag Manager or Chat API

A note on the name

If you search for LiveChat and land on Text, you are looking at the same company's product under a new label. The livechat.com pages we read on 2026-10-14 show current plans under the Text brand and keep a separate legacy pricing page with the older LiveChat plan names. We use the name LiveChat in this comparison because that is what most people still search for, and we note Text wherever a current plan is meant.

How they differ

LiveChat is a desk for people. Visitors open a chat window, an operator answers, and the AI Agent layered in answers from your website, help articles and product information when nobody is free. Shopify and WooCommerce connections let it report order status, and more than 200 integrations and a Chat API let teams extend flows. AnveVoice replaces the window with a voice. The visitor speaks, the agent answers from your pages, moves them around the site and fills your forms. It has no operator desk, no routing between agents and no order lookups through a store integration. In practice LiveChat assumes you have staff and want them more efficient. AnveVoice assumes you have little or no staff on the site and want the page to do more on its own.

Pricing compared

On livechat.com's current pricing page, checked on 2026-10-14, Essential is $19 per user a month billed annually ($25 billed monthly), Growth is $79 per user billed annually ($99 monthly), and Enterprise is custom. The legacy page still lists Starter at $19, Team at $49 and Business at $79 per person billed annually. There is a 14-day free trial and no free plan. Because pricing is per user, cost rises with the number of people on chat. AnveVoice's price does not change with headcount: Free at $0, Growth at $39 a month, Scale at $129 a month.

• Item | LiveChat (Text) | AnveVoice
• Free | None; 14-day trial | $0, 50,000 tokens, 1 bot
• Lowest paid | Essential $19 per user (annual) | Growth $39 a month, any number of staff
• Higher tier | Growth $79 per user (annual) | Scale $129 a month
• Legacy plans | Starter $19, Team $49, Business $79 per person (annual) | Not applicable

Choose LiveChat (Text) if

• You have operators who answer chats and want a polished desk for them.
• You want WhatsApp, Messenger and Instagram alongside website chat.
• You run Shopify or WooCommerce and want the AI Agent to answer order-status questions.
• You need 200+ integrations or the Chat API for custom flows.
• You are comfortable with per-user pricing and a trial instead of a free plan.

Choose AnveVoice if

• You want spoken, hands-free help for visitors rather than a typed chat window.
• You want the agent to fill your site's forms and take visitors to the right page.
• You prefer cost that does not grow with every extra operator.
• You want a free plan to try before paying.

Using both together

A shop might keep LiveChat for staffed hours and order questions while adding AnveVoice for product discovery and form-heavy journeys like bookings. The risk is two chat controls on one page, so pick one primary button and link to the other from your contact page. AnveVoice does not publish an order-status lookup of the kind LiveChat describes for Shopify and WooCommerce, so keep those queries on LiveChat.

Switching or adding AnveVoice

• 1. Do not cancel anything yet — Run AnveVoice next to your current LiveChat or Text plan.
• 2. Make a bot — Sign up at app.anvevoice.app, train it on your site, and copy the embed ID.
• 3. Install — Use the script tag, WordPress plugin or Shopify app; /install has the steps.
• 4. Review seats — If voice answers reduce chat volume, check whether you need all your LiveChat seats at renewal.

Sources

• LiveChat/Text pricing (https://www.livechat.com/pricing/) — checked 2026-10-14
• Legacy LiveChat pricing (https://www.livechat.com/pricing-legacy/) — checked 2026-10-14
• LiveChat home (https://www.livechat.com/) — checked 2026-10-14
• AnveVoice pricing (https://anvevoice.app/pricing.md) — checked 2026-10-14

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Try AnveVoice on your site

Free plan: $0, 50,000 tokens a month, no card. Get your embed ID in the dashboard, then paste one tag.