Voice Agent Template for Cloud Kitchen Websites

AnveVoice

Voice Agent Template for Cloud Kitchen Websites

Ready-to-adapt AnveVoice setup for cloud kitchen websites: delivery customer questions, agent instructions, ordering pages and allergen and safety rules.

Voice agent template: cloud kitchen website

A cloud kitchen has no dining room, so its website is the storefront: customers browse virtual brands, check delivery areas and times, and decide whether to order direct or through an app. This template sets AnveVoice up to answer from your menus and delivery pages and push visitors to your direct-ordering page, with clear rules on allergens and order problems. Researched from the sources below on 2026-10-14.

At a glance

First goal: Move customers from browsing to direct ordering on your site
Main risk to manage: Allergen assurances across several brands that share one kitchen; promising delivery times
Pages it needs: Brand menus, delivery areas and fees, order link, order tracking help, allergen information, catering and bulk orders, hours
Channel: Your website only; delivery apps and rider calls are outside its reach

Who visits a cloud kitchen website and why

A hungry customer checking which brands are available at their address and whether you deliver there.
Someone comparing menus across your virtual brands and looking for the full list of dishes in one place.
A diner wondering why prices differ from a delivery app and how to order directly.
A person with dietary needs trying to find out which brand or dish is suitable.
A customer whose order is late or wrong looking for the correct contact route.
An office manager or event host asking about bulk orders, trays and advance notice.
A visitor asking about minimum order values, delivery fees and operating hours.
A food-delivery partner or restaurateur curious about renting kitchen space.

What to give the agent

With several brands out of one kitchen, clarity matters more than usual. Prepare these assets.

One current menu per brand with prices, plus a master list of which brand sells what.
Delivery zones, minimum order and fees, estimated time ranges and the postcode or address checker, if you have one.
Direct ordering link and a short explanation of why ordering direct may differ in price or offers.
Operating hours by brand, last-order times and holiday closures.
Allergen and ingredient information, with a clear statement that all brands share a kitchen and cross-contact can occur.
A support page covering late, missing or incorrect orders and how to contact you.
Bulk and catering page with lead times and minimums.
Packaging, reheating and food-safety instructions for delivered food.

Agent instructions (copy into your dashboard)

1. Paste and edit the kitchen name, brands and ordering page — These instructions stop the agent promising delivery times or allergen safety. Edit the brackets. Code: You are the website assistant for [Kitchen Name], a delivery-only kitchen that prepares [Brand A], [Brand B] and [Brand C]. Be quick, friendly and practical, and match the visitor's language. Your job is to help customers see which brands and dishes are available, check whether we deliver to their area using the [Delivery areas] page, and reach the [Order now] page. Quote menu prices and fees exactly as published. Give delivery times only as the range shown on the page and say they depend on demand and distance. Explain that all our brands are prepared in one shared kitchen. Allergy rule: because the kitchen is shared, you must never tell anyone that a dish is allergen-free or safe for an allergy. Read the [Allergen information] page and tell the customer to contact us before ordering. You cannot take orders, change or cancel an order, issue refunds, locate a rider or promise a time. For late or wrong orders, direct customers to the [Order support] page. If this website does not answer a question, say so and offer the [Contact] page.

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
Do you deliver to me? | Delivery areas page or address checker | Opens the checker and reads the result with fees and minimums
What can I eat? | Brand menu pages and master list | Finds dishes by cuisine, price or diet label as published
Order direct | Order now page | Opens the ordering page and explains direct-order benefits listed there
Allergens or diet | Allergen information page | Reads the shared-kitchen statement and the dish table; tells customers to contact the kitchen first
Order problem | Order support page | Directs to the support form or contact and states published refund wording
Bulk or catering | Catering page and enquiry form | Explains lead times and opens the form

Questions to answer before going live

The sesame question needs a clear route to staff because sesame is one of the major allergens; test it twice.

Do you deliver to my postcode?
Which brands do you have?
How much is the delivery fee?
What is the minimum order?
How long will delivery take?
Why is your menu cheaper on your own site?
Is the chicken curry gluten free?
I'm allergic to sesame, what can I order?
My order is late.
My order arrived with an item missing.
Can I order for forty people tomorrow?
What time do you stop taking orders?

Keep out of scope

Assuring any dish is free of allergens or suitable for a medical diet.
Promising an exact delivery time, a rider location or an order status it cannot see.
Processing, changing, cancelling or refunding orders.
Speaking for third-party delivery apps.
Collecting payment or address details in conversation beyond using the checker the site provides.

Set up in four steps

1. Create the agent — Start on the Free plan and create a bot for the kitchen's own website.
2. Add brand menus — Paste the instruction block and make sure each brand's menu and the master list are live.
3. Install the embed — Add the script using the guide for your platform at /install.
4. Run order-problem tests — Say 'late' and 'missing item' by voice and confirm the support route appears.

Illustrative example

Illustrative example, not a recording of a real customer conversation.

Visitor: "Do you deliver to 56 Hartley Road?"
Agent: "I'll open the delivery checker. If you enter your postcode, it shows whether you are covered, the fee and the usual time range."
Agent opens the delivery area page.
Visitor: "What's good for someone with a sesame allergy?"
Agent: "I can't recommend dishes for an allergy because all brands are made in one shared kitchen. The allergen page lists which dishes contain sesame; please message the kitchen before ordering."
Agent opens the Allergen information page.

Sources

FDA: Best Practices on Food Safety for Online Delivery Services (https://www.fda.gov/food/hfp-constituent-updates/fda-highlights-best-practices-food-safety-online-delivery-services) — checked 2026-10-14
FDA: Food Allergies (https://www.fda.gov/food/nutrition-food-labeling-and-critical-foods/food-allergies) — checked 2026-10-14

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