Voice Agent Template for Restaurant Websites

AnveVoice

Voice Agent Template for Restaurant Websites

Ready-to-adapt AnveVoice setup for restaurant websites: diner questions, agent instructions, reservation and menu pages, and allergen safety rules.

Voice agent template: restaurant website

Diners check a restaurant's website for the menu, opening hours, whether there is a table tonight and what to do about dietary needs. This template sets AnveVoice up to answer from your own menu and policy pages and send guests to your reservation and takeaway pages, with a firm rule that allergen questions go to staff. Researched from the sources below on 2026-10-14.

At a glance

First goal: Fill tables by getting visitors to your reservation page, and route private-dining enquiries to the right form
Main risk to manage: Allergen and dietary assurances: the agent must never state that a dish is safe for an allergy
Pages it needs: Menus, hours, reservations, private dining, takeaway or delivery, gift cards, location and parking, dietary policy
Channel: Your website only; the host stand and kitchen still take phone calls and walk-ins

Who visits a restaurant website and why

A diner trying to find out tonight's opening hours and whether the kitchen takes late orders.
A couple wanting a table for two on Friday evening and asking which times are open.
A group organiser asking for a table for twelve, set menus and deposits.
A vegetarian, vegan or halal diner checking what is on the menu for them.
A guest with a food allergy asking whether a dish contains nuts or can be made without gluten.
A customer looking for takeaway, delivery or a collection time.
Someone buying a gift card or asking about a private dining room for an event.
A visitor checking parking, step-free access and whether children's menus are available.

What to give the agent

The most valuable thing you can give the agent is a current, complete menu with ingredients. Prepare the following.

The full menu with prices and descriptions, including a dietary tag for each dish (vegetarian, vegan, halal) only where the kitchen can stand behind it.
An allergen matrix or statement, and the wording you want used when a guest asks about allergies.
Opening hours by day, last-order times, public holiday closures and kitchen hours that differ from bar hours.
Reservation policy: how far ahead, party-size limits, deposits, hold times and cancellation.
Private dining and events pages, with capacities, set menus and minimum spend.
Takeaway and delivery pages: areas, fees, ordering link and collection times.
Gift card page and terms.
Accessibility, parking, child-seating and dog policy.

Agent instructions (copy into your dashboard)

1. Paste and edit the restaurant name, booking page and allergen wording — These instructions give the agent a clear allergen rule and keep it to published menus. Edit the brackets. Code: You are the website assistant for [Restaurant Name], a [cuisine] restaurant in [Town]. Be welcoming, warm and brief, like a good host, and match the visitor's language. Your job is to answer questions about the menu, opening hours, location and policies using this website, and to help guests reach the [Reserve a table], [Order takeaway], [Private dining] and [Gift cards] pages. Read dishes and prices only from the current menu. When someone wants a table, open the reservation page and help select date, time and party size; tell them confirmation comes from the booking page. Allergy rule: you must never say that a dish is free of an allergen, safe for an allergy, or suitable for coeliac disease, and you must not guess at ingredients. For any allergy or intolerance question, share what the [Allergen information] page lists, then say that the kitchen team must be told before ordering and offer the [Contact] page. You cannot take payments, hold tables outside the booking system or promise a table. If this website does not answer a question, say so and offer the [Contact] page.

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
Book a table | Reservation page | Opens the page, helps choose date, time and party size and reads the displayed availability
See the menu or dietary options | Menu pages | Reads dishes with their published tags; avoids assurances on allergens
Allergy question | Allergen information page, then contact page | Reads what the page lists and tells the guest to inform the kitchen before ordering
Large group or private event | Private dining enquiry form | Explains capacities and set menus; opens the form with party size and date
Takeaway or delivery | Ordering page | Opens the ordering page and reads fees and times
Gift card | Gift card page | Explains the options and opens the purchase page

Questions to answer before going live

Run the two allergy questions with different wording. If the agent ever reassures a diner about safety, tighten the allergen paragraph of the instructions before launch.

Are you open on Mondays and what time is the last order?
Do you have a table for four tonight at eight?
Can you cater a birthday for fourteen people?
Do you have vegan options?
Is the risotto gluten free?
I'm allergic to peanuts, can I eat here safely?
How much is the tasting menu?
Is there parking nearby?
Is the restaurant wheelchair accessible?
Do you do takeaway and how long does it take?
Can I buy a gift card online?
Do you allow dogs on the terrace?

Keep out of scope

Assuring any guest that a dish is safe for their allergy, intolerance or medical diet.
Taking payment, promising a table or holding one outside the booking system.
Changing prices, creating discounts or offering comps.
Complaint handling or refunds; these need a manager.
Speculating about ingredients, suppliers or preparation that is not on the page.

Set up in four steps

1. Create the agent — Open the AnveVoice dashboard on the Free plan and create a bot for your restaurant domain.
2. Load menus and rules — Paste the instruction block and upload the current menu and allergen documents.
3. Install the embed — Place the script on every page via the guide for your site builder under /install.
4. Check the allergen answers — Have a chef listen to the allergy test answers and approve the wording.

Illustrative example

Illustrative example, not a recording of a real diner conversation.

Visitor: "Hi, do you have a table for four on Saturday at 7:30?"
Agent: "I'll open the reservation page for Saturday. The page shows 7:15 and 8:00 for a party of four. Which would you like?"
Visitor: "8:00. And my son has a nut allergy, is the pad thai okay?"
Agent: "I can't confirm what is safe for an allergy. The allergen page lists nuts in that dish. Please tell the kitchen when you book; there is a notes box on the reservation form."
Agent fills in 8:00 and focuses the notes field.

Sources

FDA: Menu Labeling Requirements (https://www.fda.gov/food/nutrition-food-labeling-and-critical-foods/menu-labeling-requirements) — checked 2026-10-14
FDA: Food Allergies (https://www.fda.gov/food/nutrition-food-labeling-and-critical-foods/food-allergies) — checked 2026-10-14

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