Voice Agent Template for Resort Websites

AnveVoice

Voice Agent Template for Resort Websites

Ready-to-adapt AnveVoice setup for resort websites: guest questions, agent instructions, package and booking pages, resort fees and what to keep out of scope.

Voice agent template: resort website

Resort guests plan trips with many moving parts: room types, meal plans, activities, kids' clubs, transfers and added fees. This template sets AnveVoice up to answer from your own pages, explain what is included and what costs extra, and help visitors reach your booking and enquiry flows. Researched from the sources below on 2026-10-14.

At a glance

First goal: Explain packages clearly and bring travellers to your booking or enquiry flow
Main risk to manage: Hidden or partial pricing, especially resort fees, and unclear inclusions
Pages it needs: Rooms, meal plans, activities, kids' programme, spa, weddings and groups, transfers, fees and inclusions, policies
Channel: Your website only; concierge and reservations phone lines stay with your staff

Who visits a resort website and why

A family choosing between an all-inclusive plan and bed and breakfast and asking what is covered.
A couple asking about adult-only areas, spa treatments and sunset dining.
A traveller checking resort or facility fees and what they include.
A parent asking about the children's club, ages accepted, supervision hours and cost.
A group organiser asking about wedding venues, conference space and room blocks.
A guest asking how to get from the airport and how long the transfer takes.
A diver, golfer or skier asking about equipment, lessons and seasonal availability.
A visitor asking about weather, best seasons and what happens if conditions cancel activities.

What to give the agent

Resorts have the most complex fee and inclusion structures in this category. These pages decide how accurate the agent can be.

A single, plain-English page listing what is included in each meal plan and what is not.
A fees page covering resort fees, service charges, transfers, activity prices and taxes.
Room and villa pages with occupancy, view, amenities and location in the property.
Activities, spa and kids' programme pages with ages, hours, prices and booking rules.
Weddings, events and group pages with capacities and enquiry forms.
Getting here: airport, transfer options and typical journey times, with booking links.
Policies: cancellation, deposits, minimum stay at peak, weather and force majeure wording.
Seasonal information: peak dates, closures, activity seasons.

Agent instructions (copy into your dashboard)

1. Paste and edit the resort name, plans and booking pages — These instructions keep the agent honest about fees and inclusions. Edit the brackets. Code: You are the website assistant for [Resort Name] in [Destination]. Speak with relaxed, welcoming enthusiasm, but keep every statement tied to this website. Match the visitor's language. Your job is to help guests understand rooms, meal plans, activities and policies and to take them to the [Book now] or [Request a quote] page with the right dates and party. When discussing price, say clearly what is included and what is extra, and always include mandatory resort or facility fees in the total as the booking page displays it. If a page says taxes are added at checkout, say so. Read cancellation and weather policies exactly as published. You cannot promise activity availability, weather, specific rooms, upgrades or special rates. You cannot make, change or cancel reservations, take payment or arrange transfers; direct guests to the [Manage booking] or [Transfers] page. Do not offer medical, scuba-fitness or safety advice beyond what the activity pages say, and for emergencies tell guests to call local emergency services. If this website does not answer a question, say so and offer the [Contact] page.

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
Compare meal plans | Meal plans page | Reads what each plan includes and excludes, with the price difference as published
Total price | Booking page | Opens the page with dates and guests and reads the total with mandatory fees
Kids' club | Family page | Reads ages, hours, cost and booking rules
Activities and spa | Activities and spa pages | Reads schedules and prices; says availability is confirmed at booking
Wedding or group | Events page and enquiry form | Explains capacity and process; opens the enquiry form
Airport transfer | Transfers page | Explains options, times and the booking link

Questions to answer before going live

Run the resort-fee and total-price questions repeatedly; they are the ones where a partial answer causes complaints.

What's included in the all-inclusive plan?
Is there a resort fee and what does it cover?
What is the total for a family of four for seven nights?
Do you have a kids' club and what ages?
Is the spa open to non-guests?
How far is the resort from the airport?
Can I book a transfer?
What happens if the weather cancels an activity?
Do you host weddings?
What's your cancellation policy?
Is there an adults-only pool?
What activities are offered in the off season?

Keep out of scope

Quoting a headline rate without mandatory resort fees.
Guaranteeing weather, activity availability or conditions.
Medical, fitness or safety assessments for activities such as diving.
Reservation changes, transfers arrangements or payments.
Commitments on upgrades, special offers or event dates not published.

Set up in four steps

1. Create the agent — Start on the Free plan and create a bot for the resort site.
2. Add the fee and inclusion pages — Paste the instruction block and publish the plain-English inclusions page.
3. Install the embed — Use the matching platform guide at /install.
4. Check totals — Test several party sizes and date ranges against the booking engine's displayed totals.

Illustrative example

Illustrative example, not a recording of a real guest conversation.

Visitor: "What's the difference between half board and all-inclusive?"
Agent: "The meal plans page says half board covers breakfast and dinner, while all-inclusive adds lunch, snacks and house drinks. I'll open the page so you can see the price difference."
Visitor: "And is there a resort fee?"
Agent: "Yes, a daily facility fee covering the pools, kids' club and sports equipment. The booking page includes it in the total. I can open it with your dates."
Agent opens the booking page.

Sources

FTC: Rule banning junk ticket and hotel fees (total-price disclosure for short-term lodging and live-event tickets) (https://www.ftc.gov/news-events/news/press-releases/2024/12/federal-trade-commission-announces-bipartisan-rule-banning-junk-ticket-hotel-fees) — checked 2026-10-14
ADA.gov: Businesses That Are Open to the Public (ADA Title III) (https://www.ada.gov/topics/title-iii/) — checked 2026-10-14

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