AnveVoice vs Smartsupp: Voice Agent vs Live Chat

AnveVoice vs Smartsupp

Smartsupp is a chat inbox: visitors type, your operators (or its Mira AI agent) type back, and the same inbox also takes email, Messenger and WhatsApp. AnveVoice is a voice agent that lives on your website only, so visitors speak and the agent answers aloud and can move around the page and fill the site's own forms. If you need a team inbox across messaging channels, Smartsupp is built for that; if you want visitors to talk to the site itself, AnveVoice is built for that. Researched from the sources below on 2026-10-14. AnveVoice is our product. Information about Smartsupp comes from Smartsupp's own website, checked on 2026-10-14; plans and prices change, so confirm on their site.

At a glance

• Smartsupp is: Live chat and messaging software with a free tier, paid operator plans and the Mira AI agent
• AnveVoice is: A website voice agent that answers aloud from your site's content and can act on the page
• Pricing basis: Smartsupp: per operator tiers, plus Mira AI sold by conversation bundle. AnveVoice: flat monthly tiers by token allowance and bot count
• Overlap: Both sit on a website and answer visitor questions; they differ on channel (typed inbox vs spoken agent) and on who does the work

At a glance

• Feature | AnveVoice | Smartsupp
• Channels | Website voice and website chat only | Website live chat, email, Facebook Messenger, WhatsApp, mobile app and Mobile SDK
• Voice on your website | Yes, visitors speak in the browser | Not published on the pages we checked
• Acts on the page (navigates, fills forms) | Yes, it can navigate pages and fill your site's own forms | Not published on the pages we checked
• Free plan | Free: $0, 50,000 tokens a month, 1 bot, no card | Free: $0, 1 operator, 25 conversations a month, 14-day history
• Entry paid price | Growth $39/month (2M tokens, 5 bots) | Solo $17/month (1 operator, unlimited conversations); Mira AI Agent $16/month for 100 conversations
• Pricing model | Flat tiers, no per-seat or per-minute charges | Flat tiers by number of operators; AI sold as a conversation bundle
• Languages | 50 core languages with auto-detection | Mira detects and replies in the customer's language; the Smartsupp site is offered in nine languages
• Setup | One script tag, a WordPress plugin or a Shopify app | Integrations listed for Shopify, WordPress, PrestaShop, Wix and Magento; 14-day trial of paid plans without a card

How they differ

The first difference is the medium. Smartsupp is organised around conversations that people read and type. Its homepage and pricing pages describe live chat, messaging channels and the Mira AI agent, and they do not mention voice at all. AnveVoice starts from speech: the visitor presses a microphone button, asks a question, and hears an answer, with the option to chat in text as well. The second difference is where the conversation ends up. A Smartsupp chat lands in an operator inbox that also receives email, Messenger and WhatsApp, so a small team can answer customers who never opened your website. AnveVoice conversations happen only on pages where the script tag is installed. There is no phone number, no WhatsApp thread and no email inbox behind it, so it does not replace a messaging inbox. The third difference is what the agent is allowed to do. Mira, per Smartsupp's own description, is trained from website scraping, FAQs and a product feed, which fits a shop that wants product questions answered. AnveVoice also answers from your site's content, but its distinguishing feature is acting on the page: it can send a visitor to the right page and fill in your site's own forms, such as a booking or contact form, while the visitor watches. Finally, the cost shape differs. Smartsupp prices mostly by how many operators sit in the inbox, so cost grows with staff. AnveVoice prices by a monthly token allowance and number of bots, so cost grows with how much visitors talk to the agent. Neither shape is better in general; it depends on whether your bottleneck is people answering or visitors needing answers at all hours.

Pricing compared

Smartsupp figures below are from its pricing page as checked on 2026-10-14 and exclude VAT. The page shows annual billing as saving up to 30 percent, so confirm whether a figure is monthly or annual before budgeting. AnveVoice's three public tiers are Free at $0 (50,000 tokens a month, one bot, no card), Growth at $39 a month (2M tokens, five bots) and Scale at $129 a month (8M tokens, unlimited bots). An enterprise tier is custom-priced. The two products are not priced on the same unit. A fair comparison needs your own numbers: how many staff would answer chats, and how many visitor conversations you expect in a month.

• Plan | Smartsupp | AnveVoice
• Free | $0: 1 operator, 25 conversations a month, 14-day history | $0: 50,000 tokens a month, 1 bot
• Entry | Solo $17 a month: 1 operator, unlimited conversations | Growth $39 a month: 2M tokens, 5 bots
• Mid | Plus $25 a month: 3 operators | Growth, as above
• Larger | Expert $83 a month for 5 or more operators; Ultimate from $280 | Scale $129 a month: 8M tokens, unlimited bots
• AI add-on | Mira AI Agent $16 a month for 100 conversations | Included in every tier; limited by tokens

Choose Smartsupp if

• You want a shared inbox where staff answer visitors by typing, with WhatsApp, Facebook Messenger and email in the same place.
• You run a small online shop and want the lowest-cost route to live chat; its free plan and the $17 Solo plan are both low entry points.
• You need a mobile app or Mobile SDK channel so customers can chat from inside your own app.
• You want an AI agent trained on a product feed (Mira), sold by conversation bundle rather than by token.
• Your visitors mostly prefer typing, or your site is used in places where speaking aloud is awkward.

Choose AnveVoice if

• You want visitors to speak to the site and get a spoken answer, which Smartsupp's pages do not describe.
• You want the agent to navigate to the right page and fill your site's own forms, not only reply in a chat bubble.
• You have no staff to run an inbox and want a flat monthly price that does not add a cost for every extra operator.
• You want a free plan sized in tokens (50,000 a month, one bot) to test voice on a real site before paying.
• You serve visitors in many languages and want automatic detection across 50 core languages.

Using both together

The two tools do different jobs, so a small shop can reasonably run both. Smartsupp covers the human side: the operator inbox, WhatsApp and Messenger follow-ups, and customers who write in after leaving the site. AnveVoice covers the moment a visitor is on a page and would rather ask out loud than read a menu. If you install both on one site, keep the two buttons from fighting for the same corner of the screen. AnveVoice lets you set the widget position with a URL parameter, so you can place it on the opposite side from the chat bubble.

Switching or adding AnveVoice

• 1. Create a bot — Sign up at app.anvevoice.app on the Free plan, create a bot for your site and copy the embed ID.
• 2. Add the tag — Paste the one-line script tag into your site header or footer, or use the WordPress plugin or the Shopify app. The install guides at /install show each platform.
• 3. Teach it your content — Point the knowledge base at your product and policy pages so spoken answers match what your shop actually sells.
• 4. Decide on Smartsupp — Keep Smartsupp running while you watch how visitors use voice. Cancel only if the typed inbox is no longer needed.

Sources

• Smartsupp pricing (https://www.smartsupp.com/pricing) — checked 2026-10-14
• Smartsupp homepage (https://www.smartsupp.com) — checked 2026-10-14
• AnveVoice pricing (Markdown) (https://anvevoice.app/pricing.md) — checked 2026-10-14

Related

• AnveVoice vs JivoChat
• AnveVoice vs Chatra
• AnveVoice vs Zoho SalesIQ

Try AnveVoice on your site

Free plan: $0, 50,000 tokens a month, no card. Get your embed ID in the dashboard, then paste one tag.