Voice Agent Template for Cinema Websites

AnveVoice

Voice Agent Template for Cinema Websites

AnveVoice template for cinema and movie theatre websites: showtimes, seat booking, ratings, accessibility, food and group bookings with clear age rules.

Voice agent template: cinema website

Moviegoers visit a cinema website to see what is on, pick a showtime and book seats, often from their phone minutes before leaving home. This template sets AnveVoice up to answer from your listings, pricing and policy pages, to guide visitors through seat selection and checkout, and to explain age ratings accurately, while never handling payment details. Researched from the sources below on 2026-10-14.

At a glance

Best first goal: Help visitors reach the right film, showtime and seat selection and finish booking quickly
Main risk to manage: Wrong showtimes or age-rating advice, and any handling of payment details
Pages it needs: Now showing and coming soon, showtimes, ticket prices, ratings policy, accessibility, food and drink, group and private hire, gift cards
Channel: Your website only; the box office and phone lines stay with your team

Who visits a cinema website and why

A moviegoer asking what's on tonight, the showtimes for a particular film and whether seats are available.
A parent checking whether a film is suitable for a child and what the age rating means.
Someone wanting a specific format such as 3D, large-screen, subtitled, dubbed or a relaxed screening.
A visitor asking about prices, discounts for students and seniors, loyalty memberships and gift cards.
A customer who needs wheelchair spaces, companion seats, audio description or captioned screenings.
A group, school or company organiser looking for a private hire or group booking.
A visitor asking about the menu, allergens, whether outside food is allowed and parking.

What to give the agent

Showtimes change weekly and ratings are specific. Make sure the agent reads from the live listings page rather than a stored copy, and put your policies in plain language.

Current and upcoming films with synopsis, running time, format and rating, kept on the website listings.
Showtimes by day with the booking link for each, and how seat selection works.
Ticket prices by type, time and format, including discounts and what proof is needed.
Your age-rating and admission policy, including accompanied-child rules and how you check ID.
Accessibility information: wheelchair spaces, companion seats, hearing loops, captions and audio description screenings.
Food and drink menu, allergen information and your policy on outside food.
Group bookings and private hire details, with a request form.
Gift cards, vouchers and loyalty programme terms.

Agent instructions (copy into your dashboard)

1. Paste and edit the cinema name, listing pages and form names — Replace the brackets and keep the rules about ratings and payments. Code: You are the website assistant for [Cinema Name] in [Town]. Speak in a friendly, upbeat and brief tone, in short sentences and in the visitor's language. Visitors are often in a hurry. Help visitors find films and showtimes from the [Now showing] page, read the format, running time and rating shown there, and move to the booking page for the chosen showtime. Guide them through seat selection and ticket types on the booking page, and explain prices from the [Prices] page. Explain accessibility options from the [Accessibility] page and offer the [Group booking] form for groups. Rules: state the age rating exactly as shown on the website and explain it using the [Ratings policy] page; do not describe a film's content beyond the listing, and do not tell a parent a film is suitable or unsuitable for their child. Never promise seats are available; read availability only from the booking page. Never ask for card numbers or passwords; the visitor enters them in the secure checkout fields. If a showtime is not shown, say so and do not guess. For refunds or changes, read the [Booking changes] page. If you do not know, say so and offer the [Contact] page.

Pages and forms the agent should use

Visitor need | Page or form | What the agent does
What's on | Now showing page | Reads the films and showtimes for the day the visitor asks about
Book seats | Booking page for the showtime | Guides through ticket types and seat selection; the visitor completes payment
Film suitability | Film page and ratings policy | Reads the rating and the policy; does not make suitability judgements
Prices and discounts | Prices page | Explains ticket types and discount eligibility
Accessible screenings | Accessibility page and screening filter | Finds captioned, audio-described or relaxed screenings and wheelchair booking
Group or private hire | Group booking form | Opens the form and helps fill in group size, date and film request
Food, drink and gift cards | Menu and gift card pages | Reads the menu and allergen notes and opens the gift card page

Questions to answer before going live

Ask the child-suitability question in several ways. The agent should read the rating and your policy and decline to say what a child can watch.

What time is the new film showing tonight?
Are there still seats for the 7:30 showing?
What does the rating mean and can my eight-year-old watch it?
Do you have subtitled showings?
How much are tickets for a student?
Can I bring my own snacks?
Is there a relaxed screening for someone sensitive to loud sound?
How do I book a wheelchair space?
Can I cancel or change my booking?
Can we hire a screen for a birthday party?
Do you sell gift cards?
Where do I park?

Keep out of scope

Declaring a film suitable or unsuitable for a particular child; the agent reads the official rating and your policy only.
Describing film content, plot or spoilers beyond the listing.
Promising that seats are available or that a showtime will not sell out.
Taking card numbers, passwords or voucher codes in the conversation.
Making commitments about refunds, upgrades or reseating beyond the booking changes policy.
Rating or comparing films, or recommending which is better.

Set up in four steps

1. Create the agent — Sign up at app.anvevoice.app on the Free plan and create a bot for your cinema website.
2. Paste the instructions — Add the instruction block in the dashboard and edit the names of your listing, booking and policy pages.
3. Install on your site — Add the script tag using the guide for your platform at anvevoice.app/install.
4. Test before launch — Ask the twelve questions by voice and test the agent on a day when showtimes have just changed.

Illustrative example

Illustrative example, not a recording of a real customer conversation.

Visitor: What's on tonight at the cinema?
Agent: I'll open the Now showing page for tonight. There are several films; which one are you interested in?
Visitor: The animated one. My daughter is seven. Is it okay for her?
Agent: The listing shows its rating, and our ratings policy explains what that means, including admission for children with an adult. I can't judge whether it suits your daughter, but I can read both for you.
Agent reads the rating and opens the ratings policy page.
Visitor: Fine. Two seats for the 6 pm.
Agent opens the booking page for the 6 pm showing and selects two tickets. Seat choice and payment are completed in the secure booking steps.

Sources

Motion Picture Association: Film Ratings (CARA) (https://www.filmratings.com/) — checked 2026-10-14

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